Refunds & Returns

We genuinely care about your experience and want every customer to feel confident when shopping with us. If something isn’t right, please contact us first - at care.thorne@gmail.com. Our support team will make it right quickly and fairly.

1. Modification and Cancellation Order

Orders can only be modified or canceled within 2 hours of being placed. After that, we begin processing and can no longer modify or cancel it.

2. Return & Refund Policy

2.1. Returns

We stand behind every product we sell. That's why we offer a 30-day return or free replacement policy, starting from the day your order is delivered, subject to the following conditions:

  • The item must be unopened and unused to protect the health and safety of all our customers.
  • It must be shipped back with a tracking number directly to one of our designated warehouses.
  • You must provide a receipt or proof of purchase.

Please note:

  • Customers are responsible for return shipping costs.
  • Shipping fees are non-refundable.
  • Returns sent to intermediary shipping facilities (not our authorized warehouses) are not eligible for refunds.

To begin a return, contact us at care.thorne@gmail.com
If approved, we'll send you the return address and step-by-step instructions.

Do not send returns without approval — they will not be accepted.

2.2. Refund

Lost package:
If your package is lost during transit, we will either re-dispatch your items or provide a complete refund.
However, we do not take responsibility for lost, misplaced, or undeliverable packages caused by incorrect address information.

If your order has been stolen, we offer two alternatives:

  • Reshipment (A reshipment fee will be required for your order).
  • Partial refund (Please get in touch with our Customer Support to initiate the refund process).

Unsatisfied:
Should you find yourself less than fully satisfied with your purchase, please know that we are prepared to provide the best solution for you.

Please reach out to care.thorne@gmail.com and provide us with some photos of the product(s).
We will make it right for you within 24 - 48 hours.

90-Day Money Back Guarantee

We proudly stand by all products. This program applies to verified customers who have completed the full 90-day usage.

To qualify for this guarantee, the customer must meet the following criteria:

  • Devices must be used as instructed for 90 consecutive days, following all product guidelines.
  • A verifiable proof of consistent use (photos, receipts, or usage log) is required.
  • Requests must be submitted within 7 days after the 90-day period.

This guarantee is designed to protect genuine users and maintain the integrity of our program.

3. Free Replacements

If something isn't right — defective item, damaged in transit, or missing any parts — just email us within 30 days of receiving your order.

We'll send you a free replacement.

Limitations: Our after-sales service is applicable only once per order.

Questions?

For any assistance, please reach out via email at care.thorne@gmail.com
If you don't get a response from us, please check your spam folder within 24 - 48 hours.

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